Information Publication Scheme for England and Wales

Welcome to the Milton Keynes Dental Clinic Dental  Publication Scheme as required by the Freedom of Information Act 2000.

How much does it cost?

The publications are all free unless otherwise indicated. Where information is provided at a cost the charges will be calculated as set out in the table on the following pages.

How is the information made available?

Information is made available in hard copy such as leaflets, and in some cases downloadable from the practice website which is , each section has further details. For information regarding this publication scheme please contact Mrs C Flawn, the Practice Manager who will also be pleased to receive your questions, comments and complaints. Mrs Flawn will make best endeavours to supply all information requested in hard copy or CD within 7 working days.

Your rights to information

  • The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made
  • The Dental Practice is obliged to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to such information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release
  • Under the Data Protection Act 1998, you are also entitled to access your dental records or any other personal information held about you and you can contact Mrs C Flawn to do this.


If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to the Practice Manager.

Cost of information

For the most part, we will charge you only for hard copies [or copying onto media (e.g. CD ROM)]. Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

  • Via the Dental Practice Web Site – free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual
  • For those without Internet access, a single printout as on the website would be available by post from Mrs C Flawn or by personal application at the practice. However, requests for multiple printouts, or for archived copies of documents, which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites
  • Leaflets and brochures – free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available in class 7
  • “Glossy” or other bound paper copies, or in some cases a CD Rom, video or other mediums, are for charge as in our publication lists available from Mrs C Flawn
  • Email will be free of charge unless it says otherwise
  • A copy of your dental records in paper will cost [£10]

These charges will be reviewed regularly.

Information available from Milton Keynes Dental Clinic under the Freedom of Information Act

Model Publication Scheme

Published Information Format Cost
Class 1 – Who we are, what we do (organisational information, structures, locations and contracts)

Principal: Mr Jay Joshi
Practice Manager: Mrs C Flawn


Mr Jay Joshi BDS (Lond) 2011 – Part time
Mr Carlo Vitiello BDS (Lond) 1972 – part-time
Mr Dirk Wolvaardt BChD 1999 – full-time
Mr Tyrone Yee BDS 1977 – part-time

Ms Gail Constant Dental Hygiene Kansa 1976 – part time
Miss Afshon Farooq BSc Dental Hygiene and Dental Therapy Birm, 2012 – part time

Dental nurses:
Miss B Green
Miss L Scott
Mrs C Ball
Miss A Vitiello


Trainee Dental Nurses:
Miss J Downey
Miss L McCormack
Miss Celia Jarvis-Pearson


Mrs G Giles
Andrada Ionescu

Health and Safety Manager: Mr Jay Joshi

Complaints Manager: Mr Jay Joshi –

Clinical Governance Leader: Mr C Vitiello

Infection Control Manager: Mr Jay Joshi
Infection Control Lead: Mrs Carolyn Flawn

Practice address:
Milton Keynes Dental Clinic, 251 Queensway, Bletchley, Milton Keynes, Bucks MK2 2EH
Phone: 01908 372885
Main contact name: Mrs C Flawn

Opening hours:
Monday to Thursday: 9.00am to 5.30pm
Friday: 9.00am to 4.30pm
Closed: 1.00pm to 2.00pm

CD-ROM, Print


Published Information Format Cost
Class 2 – What we spend and how we spend it

Our NHS contract is approximately £60,000 per year. This is used to provide NHS services to patients in accordance with the terms of our contract.

Information about the previous and current financial years and the final cost to the PCT/LHB/HPSS is available from the PCT offices.

CD-ROM, Print


Published Information Format Cost
Class 3 – What our priorities are and how we are doing

Information about our plans, performance indicators, audit inspections and reviews is available from Mrs C Flawn.

We carry out these audits and reviews:

We have regular monthly practice meetings at which various policies; both existing and new are examined and discussed. Any problems which have occurred are also examined and corrected. Being digital, our x-rays are effectively subject to a continuous audit which is recorded with the x-rays. We also have several Manager/Principal meetings each year at which we review all of the preceding meetings and audits as well as any problems or non-conformances.

All equipment is inspected daily for function and safety. Every piece of equipment also has regular equipment inspection and testing as recommended by the manufacturers. Our pressure vessels are insured, inspected and tested according to the pressure vessels regulations. Our cross infection procedures are verified and recorded. Our x-ray equipment is tested every three years. Our portable electrical equipment is inspected and tested regularly.

CD-ROM, Print


Published Information Format Cost
Class 4 – How we make decisions (Decision making processes and records of decisions)

The decisions are made following discussions during practice meetings, which are recorded and copy of relevant decisions are available from Mrs C Flawn, the Practice Manager, who has the authority to make day to day decisions regarding the running of the practice.

CD-ROM, Print


Published Information Format Cost
Class 5 – Our policies and procedures

Most of our policies and procedures are found in a document called ‘Practice Policies and Procedures’

These include: Being Open, Child Protection, Child Safety, Disability, Patient Care, Patient Complaints, Patient Confidentiality, Patient Consent, Patient Payment, Prescribing and Prescription, Communication, Computer and Internet, Data Protection, Evidence-based Dentistry, Freedom of Information (request for information), Health & Safety, Infection Control, Prevention and Public Health, Prevention Strategy in Line with guidelines on ‘Delivering Better Health’, Record Management, Refusing Access to Patients, Raising Concerns, Risk Management, the Safe Use of X-ray Equipment, Treatment Planning, Disciplinary, Grievance, Dress and Personal Appearance, Employment and Induction, Equal Opportunities, Harassment, Holiday Sickness Cover, Personal Development and Training, Redundancy, Sickness and Absence, No Smoking, Stress, Violence and Aggression at Work, Maternity Leave and Pay, Adoption Leave and Pay , Flexible Working Application Paternity Leave and Pay, Parental Leave, Family Emergency Leave.

Our written procedures include: Record Keeping , Data Protection , Grievance Procedure, Disciplinary Procedure, Staff Terms and Conditions, Confidentiality, Health and Safety,  Accident Reporting, Medical Emergencies, Management of Medical Emergencies, First Aid, Infection Control, Inoculation Injury, Personal Protective Equipment, Fire Safety, COSHH, The Storage and Dispensing of Prescription Drugs, Waste, Lasers, Pressure Vessels, Mercury Management, Display Screen Equipment, Lasers, The Safe Use of X-rays, Manual Handling, Welfare Arrangements , Asbestos Management, Violence and Aggression at Work, Young People at Work, Child Protection .

We take every complaint very seriously and make every effort never to have an unhappy patient. To this end we operate a practice based complaint procedure. You can complain in person, by telephone and in writing to the Practice Manager. We will reply within three working days and following an investigation we will be able to respond fully within 28 working days.

Every complaint is logged and its progress is tracked.

CD-ROM, Print


Published Information Format Cost
Class 6 – Lists and registers

None Held

Published Information Format Cost
Class 7 – The services we offer

We provide these services under contract to the NHS:

The current NHS charges are: NHS dental charges

There are three NHS charge bands.

Band 1: £20.60 includes an examination, diagnosis and advice. If necessary, it also includes X-rays, a scale and polish and planning for further treatment.

Band 2: £56.30 includes all treatment covered by Band 1, plus additional treatment, such as fillings, root canal treatment and removing teeth (extractions).

Band 3: £244.30 includes all treatment covered by Bands 1 and 2, plus more complex procedures, such as crowns, dentures and bridges.

We can arrange for interpreters.

Our arrangements for out of hours emergency care: Please call 111

The details of access to the premises for people with disabilities:

There is a wheelchair ramp for disabled access.

Other: We have a disabled toilet on the ground floor.

The following information leaflets are available:

  • Practice leaflet
  • Patient information leaflet on gum disease
  • Patient information leaflet on oral hygiene
  • Patient information leaflet on root fillings
  • Take home instructions for after surgery